General
These terms of service (the “Terms”) are applied by OMG Solutions, MB, company code 307570550, registered at Chemijos g. 27C-62, LT-51331 Kaunas (“we”, “us”, “OMG Solutions”), when we provide cleaning services and operate the website omgsolutions.lt.
The Terms form part of a distance service contract. By placing an order — on the website, by phone, by email or via WhatsApp — you confirm that you have read and accept them.
The Terms apply both to consumers (individuals ordering outside a trade or profession) and to business clients. Clauses that apply to consumers only are marked as such; consumer-protection rules do not apply to business clients.
If any clause conflicts with mandatory Lithuanian law, the statutory rule prevails and the remaining clauses stay in force.
The services
We clean homes and commercial premises: standard cleaning, deep cleaning, office cleaning, post-construction cleaning and move-out cleaning, plus optional extras (for example oven, fridge, window, mattress or upholstery cleaning) that you choose when ordering.
We work in Kaunas, Vilnius and their surrounding districts. You select your area when ordering — it determines the travel time included in the total length of the job.
We bring our own equipment and certified cleaning products that are safe for children and pets. Tell us in advance if you have allergies or want specific products used.
The scope of a standard clean is defined by the checklist published on the website. Anything outside it is done only by separate agreement and may be charged extra.
We do not take on work that is unsafe: we do not clean premises with mould outbreaks, pest infestations, or biological or chemical waste, we do not work at height without proper equipment, and we do not move heavy furniture.
Ordering and formation of the contract
You can order through the booking form on the website (three steps: service → date and time → contact details), by phone or by email. An account is not required — you can order as a guest.
When you submit an order on the website you immediately receive an order number (in the format OMG-0000) and an email confirming that we have received it. That is not yet a contract — it confirms that your order has been received for review.
The contract is formed when we confirm the order: its status changes to “confirmed” and a confirmation email is sent to you. We may decline an order if the chosen time is no longer free, the address is outside our service area, the actual scope differs from what was described, or we cannot reach you.
When ordering you undertake to give correct details: name, phone number, email address, exact address and floor area. You are responsible for the consequences of inaccurate details — a wrong price, a wrong duration or a visit that cannot go ahead.
Recurring cleaning (weekly, fortnightly, monthly) can be ordered only by registered customers who are signed in. Guests can order a one-off clean.
Prices and payment
The price is calculated from the service you choose, the floor area in square metres, the cleaning frequency and any extras. The figure shown on the website is an estimate based on the details you provide.
All prices are in euro. The figure shown is the final amount payable for one visit — nothing is added on top.
We confirm the final price when we accept the order. If on arrival the actual condition or size of the premises differs materially from what was described, we tell you about the change in price or length before starting and continue only with your agreement. We never increase the price without it.
Payment is due after the work is done. We accept cash, card or instant bank transfer on the spot, and bank transfer against an invoice. An invoice is payable within the period stated on it — normally 5 business days.
We plan to add online payment on the website in future. When it goes live these same Terms apply, together with the payment provider’s own terms, which you will be shown before paying.
If payment is late we may claim statutory interest and suspend further services.
Discounts and the referral programme
The frequency discount is applied automatically and lasts for as long as the chosen schedule is kept. If a recurring schedule stops, later cleans are charged at the one-off price.
Registered customers have a personal referral code. A new customer using the code gets a discount on their first order, and the owner of the code gets a discount of the same size on their next clean. The current percentage is always shown while you order.
The frequency discount and the referral discount stack — both are applied to the same order.
A referral code is for genuine new customers. We may withhold the discount where a code is used on your own orders, on fake accounts, or is otherwise abused.
How long a job takes, and arrival
The length of a job is calculated from the service, the area, the extras you chose and the travel time to your area, rounded up to whole hours and reserved in the calendar. The length shown is an estimate, not a guarantee.
Choosing a more distant area or adding extras makes the job longer. If the time you picked no longer fits into the working day, the website asks you to choose another one.
We aim to arrive at the agreed hour. If we are running late we call or message you as early as we can.
If the work takes less time than estimated the price does not change: it is set by the service and the area, not by the hours actually worked.
Your obligations and access to the premises
Please make sure we can get in at the agreed time: be there, leave keys, or arrange another agreed way in. Water and electricity must be available.
Before the clean, put valuables, fragile items, personal belongings and documents somewhere safe. Tell us about delicate surfaces, unstable furniture and anything that is already damaged.
If there are pets on the premises, tell us beforehand and make sure they are safe during the clean.
If we arrive and cannot get in, or cannot work safely, we contact you and agree another time. We do not charge for a visit that could not go ahead.
Our staff may stop work and leave if they meet threats, harassment, aggression, intoxicated persons or an unsafe environment. In that case the service counts as provided to the extent it was carried out.
Cancelling and rescheduling
You can cancel free of charge. Signed in to your account you can cancel yourself up to 24 hours before the agreed time; after that, cancel or reschedule by phone, WhatsApp or email.
We charge no cancellation or rescheduling fee, but please tell us as early as you can — a freed slot can be offered to someone else.
We may cancel or move a visit because of illness, force majeure, vehicle failure or other causes outside our control. If that happens we tell you immediately and offer the nearest free time, or refund what you have paid.
You can end a recurring schedule at any time by telling us before the next planned visit.
Consumer right of withdrawal
A consumer may withdraw from a distance service contract within 14 days of it being concluded, without giving a reason. Tell us by email at Info@omgsolutions.lt or by phone on +370 650 43178.
If you want the service performed before the 14 days are up — which is almost always the case, since you choose the cleaning time yourself — you confirm this when placing the order. Once the service has been fully performed, the right of withdrawal ends.
If you withdraw after the work has started, you pay a proportionate amount for the part already performed.
This section applies to consumers only.
Quality guarantee and complaints
We give a quality guarantee. If you are not happy with the result, tell us within 48 hours of the end of the clean, say what is wrong and, where you can, attach photos.
We deal with a justified complaint first by re-cleaning the disputed areas free of charge, at a time that suits you. If you would rather we did not come back, we refund the part of the price paid for those areas.
For a re-clean to be possible the premises need to be in the same state as just after the clean. If they have been used or soiled again in the meantime, we assess the complaint case by case.
Nothing in this guarantee limits the rights a consumer has under the Civil Code of the Republic of Lithuania and consumer-protection law.
Liability and insurance
Our work is insured. If we damage your property through our fault during a clean, tell us within 48 hours of the visit — we assess the damage and compensate it, or repair or replace the item.
We are not liable for: normal wear and pre-existing defects; items or surfaces whose delicacy we were not told about; damage caused by an unsuitable or defective surface, poorly fixed fittings, or a failure to follow the manufacturer’s instructions; or stains that cannot be removed without damaging the surface.
We are not liable for indirect losses — lost income, lost time or consequential damage.
Our liability for any one order does not exceed the amount paid for that order, except where the law does not allow liability to be limited (intent, gross negligence, personal injury or death).
We are not liable for failure to perform caused by force majeure.
Your account
An account is optional, but it lets you see your order history, order faster, cancel an order yourself, use a referral code and set up recurring cleaning.
You are responsible for keeping your login details safe and for what is done from your account. If you suspect someone else has signed in, change your password immediately and tell us.
Once your email address is verified, earlier guest orders placed with the same address are attached to your account. Until it is verified, that access is not granted.
We may suspend or close an account that is used abusively, to place false orders, or in breach of these Terms. You can delete your own account at any time.
Reviews and content you submit
Any customer can leave a review. We read reviews before publishing them: we do not publish content that is abusive, false, promotional, or that discloses other people’s personal data.
By submitting a review you give us a royalty-free right to publish it on the website and in marketing channels, and to translate it into the site’s other languages. Your original text is kept unchanged.
You can withdraw a review at any time — write to us and we will remove it.
We do not edit reviews in a way that changes their meaning, and we do not publish paid reviews.
Intellectual property and use of the website
The website’s content — text, photographs, design, logo and code — belongs to OMG Solutions or is used with permission. It may not be copied or used commercially without our written consent.
We may publish photographs of completed work on the website and on social media. We do not publish anything that would identify you or your exact address without your separate consent.
The website must not be misused: no automated data harvesting, no interference with its operation, no attempts at unauthorised access, and no fake orders.
We work to keep the website available but do not guarantee it — it may be temporarily unavailable for maintenance or because of technical faults.
Personal data
We process your personal data as described in the Privacy Policy published on the website.
Emails about your order — confirmation, reminder, cancellation and the request for a review — are part of performing the contract.
Changes, governing law and disputes
We may change these Terms. The version that applies to an order is the one in force when the order was placed; the current version and its date are always shown on this page.
These Terms and any contract made under them are governed by the law of the Republic of Lithuania.
We settle disputes by talking first — write to us and we will reply within 14 days.
If we cannot agree, a consumer may apply to the State Consumer Rights Protection Authority (www.vvtat.lt) or to a court under Lithuanian law. Disputes with business clients are heard by the court at our registered address.
Contact
OMG Solutions, MB, company code 307570550, Chemijos g. 27C-62, LT-51331 Kaunas.
Email Info@omgsolutions.lt; for orders, booking@omgsolutions.lt.
Phone and WhatsApp: +370 650 43178.